Frequently Asked Questions
We’ve tried to make our website easy to use. If you have a problem and this section doesn’t help you, then call us at the telephone number below. We are happy to help you.
How do I find prices and order?
Click on the hamburger icon ( 
) on the upper left of every web page. Select Products in the menu. Select the product of choice. Click on the product link in the banner to see pricing and order bars.
To check the contents of your shopping basket, click on Cart in the upper right.
Where do I find listing of products/events/forums?
Click on the hamburger icon ( 
) on the upper left of every web page.
How shopping works
You put an item in your "shopping basket" by clicking on the green “Buy Now” order button. This brings you to your shopping basket. From here you can keep shopping or check out.
You can go to your shopping basket any time by clicking on "Cart" in the upper right of the screen. You can see what you have selected, change what you have selected, or check out.
Orders placed before 4:00 pm Central Time on any business day are generally shipped the next business day.
Weekend orders are generally shipped on Tuesday.
Our shopping system is secure.
We accept Visa, Mastercard, American Express, and Discover cards. We also accept PayPal for online orders that are paid in full.
How to find shipping and handling charges
Click on "View shipping cost and time" in the product order bar or click on "Get Shipping Estimate" if you have an item in your cart.
Will I have to pay customs charges?
International clients are responsible for any import duties and taxes that some governments charge when a package reaches their country, as well as any surcharges by the shipping companies to collect monies for customs. The value stated for customs will be the product total from the invoice. No exceptions will be made.
How to order by mail
Place the order as if you are ordering online. Select the option to pay by check. Then print out the order and send it to us with a check (or credit card number). If you do not have a printer, you can mail us a note stating what you want and where we should send it. Be sure to include shipping and handling charges and also sales tax when the order is shipped to Maryland, Michigan, Minnesota, North Carolina, or Wisconsin. All checks, bank drafts, and money orders must be in US funds. Check payments are an option for pay-in-full orders only.
Tracking orders
Tracking is available for all shipments. Emails with tracking numbers are sent within 24 hours of shipment. Emails for United States Post Office shipments are sent from: tracking@shipstation.com with the subject line: Your order has been shipped!
Will you match someone else’s sale price?
Yes we will. If you find an authorized reseller selling a brand new program at a lower price, we will match their price if you prefer to purchase from us.
Place your order on our website at the price listed. When you check out you will be able to write us a message. Tell us what you would like. Be sure to tell us where you saw or heard the special price so we may verify it.
How to order on a payment plan
You may elect to pay for product orders over $99 on a three-month payment plan by checking the box above your shopping cart. We will add a $9 administration fee for three-month plans. (NOTE: This option does not apply to seminar/event tuition or to special customer codes that already include payment plans.)
Follow this procedure:
- Make your order online. Check the box for three payment plan; or
- When you check out, write a message to us in the space provided. Say: "Please put this order on a three-month payment plan. I understand there is a $9 administration fee."
- We will add the shipping and handling charges to your first payment, and charge your credit card in three equal payments at the same time each month. If you received an offer in the mail or through an email that offers a payment plan, enter the Customer Code for that offer before you check out. You will then be given the payment plan at no additional charge.
Credit Card Updates
If you have an active payment plan and wish to update your credit card online, please submit the new number on our secure website here: www.LearningStrategies.com/Update
What is a "Customer Code"?
A "Customer Code" identifies a special promotional offer customers may receive in the mail or through email.
The Customer Code does not identify who you are.
There is a place to enter your Customer Code in the shopping basket. When you do, a notice will appear explaining the special offer in that code. If the offer entitles you to a free payment plan, or discount, or bonus(es), those automatically appear in your shopping basket.
Customer Codes are not required to place an order; they are only required to receive special promotionals that are offered from time to time.
How do I get my shopping cart to reflect the special offer I received?
When an offer includes a bonus, discount, or payment plan, put the main item in the shopping cart. Then enter the Customer Code for the offer and click Update Shopping Cart. At that point your special offer should appear in your shopping cart.
If something goes wrong and you do not receive the special that you expect, go ahead and place the order with the prices given. When checking out type us a note in the "comments" area. We will contact you if we cannot accommodate your request.
When your shopping basket comes up empty
If you click on the green “Buy Now” order button but your shopping basket comes up empty, make sure your "cookies" are turned on. The secure shopping system needs to use cookies to function properly.
How do I change my contact information
When you want to change your contact information such as address, telephone number, or email address, please send an email to CustomerService@LearningStrategies.com. Be sure to give us your old information as well as your new information.
How do I download course materials with zip files?
For instructions on how to download your course material, please go to www.learningstrategies.com/zipfiles
When something doesn’t work
Close your browser window, and then come back to our website. If that doesn’t work, try restarting your computer. If that doesn't work, email us at Webmaster@LearningStrategies.com. Describe the problem in the email and we will get back to you as soon as possible.
How to cancel an order before it ships
Call our Customer Service (toll-free USA & Canada: 866-292-1861 or 952-767-9800) before noon central time Monday through Friday.
When you place orders during the weekend or after business hours, you can send an email to Orders@LearningStrategies.com. Put "CANCEL ORDER" in the subject line to be sure we catch it in time.
In the event that we ship your order, you may return it under the satisfaction guarantee. We will not refund the shipping charges, however.
How to unsubscribe
For email: there is an Unsubscribe link at the bottom of every email we send. You can use that link to update your preferences. Or, feel free to contact us by email with your request at CustomerService@LearningStrategies.com.
For postal mail: please contact us with your request by email at CustomerService@LearningStrategies.com.
More help is available in each "Product Section"
There is a "Frequently Asked Questions" area for each product. The link appears in the left column.